Using the telephone is an
important means of communication in today’s world, whether it’s for personal or
professional purposes. Here are some dos and don’ts to keep in mind when using
the telephone :
Dos :
1.
Identify yourself: Begin the
conversation by introducing yourself, especially if the person on the other end
doesn’t know you.
2.
Speak clearly and slowly: Ensure
that your voice is clear and that you’re speaking slowly enough to be
understood.
3.
Listen carefully: Pay attention
to what the other person is saying and avoid interrupting them.
4.
Be polite: Use polite language
and avoid using offensive or harsh words.
5.
Confirm the message: Before
ending the call, confirm what was discussed, especially if it’s an important
message or task.
6.
End the call politely: Thank the
other person for their time and end the conversation politely.
Don’ts :
1.
Use your phone in noisy or
crowded places: This can make it difficult for you and the other person to hear
each other.
2.
Interrupt the other person: Wait
for them to finish speaking before responding.
3. Use inappropriate language:
Avoid using slang or any language that could be considered offensive or
unprofessional.
4.
Leave a long pause on the phone:
If you need to put someone on hold, ask for their permission and inform them
how long you’ll be away.
5. Speak too loudly or too softly:
Adjust your voice level to the situation and make sure you can be heard without
shouting.
6. End the call abruptly: Always
end the call politely, even if it’s an unwanted call.
By following these dos and don’ts, you can ensure that your
telephone conversations are effective and professional.
