Complaint Letter
A complaint letter is a natural
reaction of dissatisfaction. The complaint may be about faulty product, the
product with low quality, poor services, mistakes in billing, etc. It is a
right of every customer to complain against dissatisfaction about such
products, services and mistakes. Yet, the complaint letter should be written in
the proper manner. The following rules/points should be observed while writing
complaint letters:
·
The
complaint letter must communicate the purpose properly.
·
It should
be factual and describe the exact complaint
·
Receipt,
Cash Memo, Bill, etc. proofs should be attached to the letter.
·
Though
there is a serious fault in the product, don’t express anger in rude words.
·
The
receiver should be motivated to take necessary action to solve the problem
·
Modest
language should be used.
Example of Complaint Letter:
