Formal
Communication and Informal
Communication
Communication and Informal
Communication
On the basis of
context, the two types of communication – Formal Communication and Informal
Communication are made.
context, the two types of communication – Formal Communication and Informal
Communication are made.
A)
Formal
Communication:
Formal
Communication:
The communication between the two persons which
occurs at the official level is called Formal Communication. It is not possible
to communicate with everyone. Every organization has some hierarchical
structure for smooth and systematic functioning. The message is systematically
conveyed through the formal channels of communication. The formal communication
takes place in both oral and written form of communication. It strictly follows
rules and norms.
occurs at the official level is called Formal Communication. It is not possible
to communicate with everyone. Every organization has some hierarchical
structure for smooth and systematic functioning. The message is systematically
conveyed through the formal channels of communication. The formal communication
takes place in both oral and written form of communication. It strictly follows
rules and norms.
Features
of Formal Communication:
of Formal Communication:
i) It Formal Communication takes place in formal situations like office, bank, hotel, etc.
- It is accurate and precise.
- It uses formal language.
- It is planned and well-organised.
- Its record is maintained.
- It is written or oral.
Informal Communication is also called
‘grapevine’. The communication which
takes place in informal situation like family, tea stall, party with friends is
called informal communication. It is not will-planned and well-organised. It is
not purposefully created activity.
‘grapevine’. The communication which
takes place in informal situation like family, tea stall, party with friends is
called informal communication. It is not will-planned and well-organised. It is
not purposefully created activity.
Features
of Informal Communication:
of Informal Communication:
i) It takes place in informal situations
like family, tea-break, party, etc.
like family, tea-break, party, etc.
ii)
It is not official.
It is not official.
iii)
It uses informal language.
It uses informal language.
iv)
It is not well-planned and
well-organised.
It is not well-planned and
well-organised.
v)
Its record is not maintained.
Its record is not maintained.
vi)
It is oral only.
It is oral only.
vii)
It develops personal affinity.
It develops personal affinity.
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